Fedex
FedEx Express use ISO 9001 certification for its worldwide operations which includes around 1,200 service centres
Put at its simplest, FedEx Express delivers packages. It sounds an easy operation but the scale and complexity of the processes that have to happen to ensure timely delivery are enormous.
FedEx Express uses an ISO 9001 approval system for its worldwide operations which includes around 1,200 service centres and it has operated this system since 1994.
Lloyd's Register Quality Assurance has been the company's certification body since the beginning.
Read this case study to find out how they found the ISO 9001 assessment process and what benefits they achieved from gaining ISO 9001 the quality management system standard.